Due to the nature of our products and regulatory requirements, Ology Essentials Labs cannot accept returns. All sales are final and non-returnable.

We do, however, offer refunds or replacements for products that are damaged during shipping or that experience quality issues due to Ology Essentials craftsmanship. For damaged shipments, we require documentation from our shipping partners to verify the issue. For products with quality concerns, we may need time to investigate the matter thoroughly.

Please note that because we use natural and naturally-derived ingredients, variations in viscosity, scent, and color may occur from batch to batch. These differences are a natural part of working with botanical and plant-based ingredients, which are inherently variable due to seasonal and environmental factors.